Who We Are

Family ACE is a five bedded Residential Family Centre in Liverpool that can offer 24-hour support to families who require temporary supported living, and social care assessment.

The purpose of the Family ACE is to provide a safe environment in which parents bond with their baby/children whilst being supported by reassuring and skilled staff. Families are encouraged to care for their children independently, although support and guidance will be available twenty-four hours a day from the team.

Family ACE is a Residential Family Centre that aims to ensure that families are given the opportunity to remain living together, safely. Family ACE staff will work in partnership with parents to provide them with support, advice and assistance to develop their parenting skills. Family ACE will ensure that all parents respond appropriately to their children’s needs. Parents will be provided with the skills and confidence to continue to safeguard themselves and their children whilst promoting their welfare hereafter.

Family ACE will be managed in accordance to the National Minimum Standards and Regulations for Residential Family Centres, issued by the Secretary of State for Health under Section 23 of the Care Standards Act (2000). Likewise, in accordance with The Residential Family Centres Regulations 2002, the subsequent amendments of such provide within The Residential Family Centre (Amendments) Regulations 2013. Compliance will also be mandatory Working Together to Safeguard Children 2018 and a variety of legislation and guidance to Safeguard and Protect Children and Adults.

Family ACE will maintain the principles of Every Child Matters (2003) guidance which gives the common desires for each child;

To be healthy
To be safe
To enjoy and achieve
To make a positive contribution
To achieve economic wellbeing

Who we are

Family ACE is a five bedded Residential Family Centre in Liverpool that can offer 24-hour support to families who require temporary supported living, and social care assessment.

Family ACE will maintain the principles of Every Child Matters (2003) guidance which gives the common desires for each child;

To be healthy
To be safe
To enjoy and achieve
To make a positive contribution
To achieve economic wellbeing

I know I have the confidence now to keep everything up when I go home

LS September 2019

Staff are supportive and understanding. It’s ok to ask for help – you’re not going to get judged

LS October 2019

The placement has well supported me and my child

CB November 2019

This is one of the best places I’ve been in, all the staff are a good support and anyone would be lucky to have them

SK December 2019

Family ACE is like a home away from home and I have enjoyed my time here. I’ve learnt to parent more positively, and the weeks fly by

MB February 2020

I feel like I’m getting the support I never had

PH February 2020

I’ve learnt that it is ok to open up and talk about my past

DS April 2020

Staff have continually supported the parent to access services, attend meetings as well as offer direct support around the child’s needs. At times I would say these services have been above expectations and have been well received by the parent but also by the Local Authority

SW, LCC August 2019

Family ACE provided both emotional and practical support during difficult times. They have approached the parents in a non-judgemental way taking into account a number of additional factors including complex health, disability and culture

SW LCC

I cannot recommend Family ACE enough! Having used a few mother/baby placements over the years I can honestly say the service provided was outstanding! Staff kept in regular contact with myself and my colleague and were prompt in informing of concerns and putting safety measures in place. They also assisted in last minute in providing an extremely detailed chronology of concerns that included videos, images and times in which concerns had arisen which was really helpful within court and will also be used as a good practice example moving forward due to its detail!

SW Wigan

The family have received a fair, balanced assessment. I have really enjoyed working with Family ACE and have recommended to colleagues already. I would not hesitate to place another child at your service provision

SW LCC December 2019

The mother is extremely thankful of the support she received during and post placement. She felt encouraged and enabled to move forward recognising the difficulties she had and how this had impacted on her ability to care for her older children who were unfortunately placed for adoption. Had the mother received the support she has recently had at the time she had her other children the outcome may have been completely different

SW LCC April 2020

As you may be aware we have a hearing today. I just wanted to thank you for your very detailed and comprehensive report. The quality of the report has enabled us to take proactive action at an early stage and I wanted to acknowledge this and Express my gratitude. I will be happy to work with Ace in the future and recommend the unit to colleagues that are searching for facility

Children Guardian, July 2020

There is comprehensive and clear risk assessment both within the placement and postplacement for parents moving on to their own accommodation

local authority social worker LCC September 2020

The quality of reports is excellent, they are clear, concise and identify any risk and how this could be mitigated in the community if appropriate…observations are clearly written and information and concerns are reported and recorded with follow up emails/telephone calls

local authority social worker LCC September 2020

My past experience with Family Ace has been really positive and assessments have always been fair and balanced

Independent Reviewing Officer, Liverpool December 2020

Family ACE have a skilled and experienced staff team who have provided a comprehensive and exceptional service to the mother and baby placed there, they have supported in a successful transition home for the mother and baby. They have provided the mother with knowledge and skills to safely care for her baby ensuring that the support offered is tailored to the needs of each family. Any concerns are raised with the parents at the earliest opportunity and then support is offered to learn from and overcome any areas of concern, this has supported in the parents ability to put trust within the staff team

local authority social worker LCC December 2020

It has been a pleasure to work with the staff team at Family ACE, they are professional and approachable and have a wide range of skills and experience, I have been kept up to date with any concerns throughout the placement and they have been proactive in implementing safety measures as required. Reports and assessments have been to a high standard and give the reader a real feel of what is working well and what needs to happen to improve in areas for the family. Practice is reflective and there is a real sense of the staff really understanding and knowing the families they work with which allows them to develop genuine relationships with families and provide a comprehensive parenting assessment, offer support and also challenge parents when needed. I would highly recommend Family ACE to my colleagues looking for a mother and baby residential placement

local authority social worker LCC December 2020

You may think that it is scary coming into somewhere like this, but when you leave you will think it is the best thing you did

AB December 2020

Knuckle down and accept the help it really does work…Thank you for everything you all have made my life better and gave me the knowledge to raise my son the best I can

AB September 2020

To be able to keep my family together I will forever be grateful. I have learnt a lot since my time here, my son will always no who you all are

DC September 2020

considerations were given to the risk posed by mothers ex partner and risk management was utilised to ensure safety

Feedback from Sefton Social worker January 2022

Very high-quality information logging. Local Authority was provided with extensive contact logs which evidenced decisions that were made to ensure safety planning was effective.

Feedback from Sefton Social worker January 2022

There was a good balance in supporting mother but also encouraging her to be self-sufficient

Feedback from Sefton Social worker January 2022

Family ACE is to be commended for their input

Feedback from Carter Brown, July 2021

The Family ACE well-being board is inspiring

Feedback from Knowsley Health Visitor

The assessing social worker went over and beyond to include the adult services and try to identify any supporting services for the mother and baby

Feedback from Liverpool Social Worker July 2021

The PAMS assessment was very thorough and there was evidence of all the interventions put in place for the mother and child, it was clear Family Ace staff were creative in their support provided

Feedback from Liverpool Social Worker July 2021

My role as an Independent Advocate is to support an advocate for vulnerable individuals. In my dealings with Family Ace I have always found the organisation to be professional, well organised, well managed and supportive of it’s residents. Each staff member that I have come into contact with has been polite , respectful and professional at all times. Often the individuals that I support have additional need. I have always found Family Ace to sensitive to this and willing to adapt to accommodate an individuals needs. I have always been impressed by the service on offer and the level of respect and dignity demonstrated towards the individuals often at very difficult and challenging times.

Feedback from Liverpool Advocate April 2021

Excellent quality of service, one of the best assessment units I have worked due to quality of reports undertaken, regular communication between unit and social worker, support offered by staff going above and beyond and managing very complex and challenging cases.

Feedback from St Helens Social Worker April 2021

Keep Going, Listen to staff and take advice…we have learnt to be better parents.

Feedback from Parents CM and DP October 2021

Thanks Family ACE for giving, me, my partner and baby the opportunity to be a family. Without Family ACE this might not have been possible.

Feedback from parent HB, July 2021

Family ACE have taught me that it’s Ok to ask if you are unsure of something, and that my baby is the most important aspect of my life.

Feedback from parent SM, July 2021

Family ACE has built my confidence so I can do well for me and my children

Feedback from Parent TM, April 2021

Family ACE has taught me to be strong

Feedback Parent BB, February 2021

Call Us:

0151 287 0571

Email Us:

info@familyace.co.uk

Call Us:

0151 287 0571

Email Us:

info@familyace.co.uk